Events

Our members inform us that the discussions and networking at these events are extremely valuable.

The BMMA holds two annual face-to-face meetings. The BMMA Annual Meeting (held in the spring) is co-located with ResearchFirst's Broadband Services seminar, allowing members to save on travel expenses while continuing the learning and networking through out the week. The Fall Workshop is typically hosted by one of our member companies and may include tours of the local facilities.

Our monthly Hot Topic conference calls cover current and relevant broadband marketing issues. They are typically introduced by an industry leader and then followed by roundtable discussions including all participating members.

View Past Events

May Hot Topic Call - Beyond PTS
May 28, 2013

Hot topic: No such thing as 'out-of-scope' support:  Future leading technology service providers will expand from supporting their products to supporting their customers.

Summary:  Frank Kouretas, VP - Products & Marketing for Radialpoint, will present a vision of broadening the scope of support, with the technology support experience being used proactively as a tool for greater customer satisfaction, differentiation, and ultimately leading to higher customer lifetime value.

Download summary and bio.

Dial-in details:     Please send a request to Lisa LaBorde.
Status:                   Members-only call
Date:                       Tuesday, May 28, 2012 
Start time:             2:00 PM CDT (12PM PDT, 3PM EDT)
Call duration:        1 hour

We would like to start this call on time. Please dial in 1-2 minutes early. Thank you!!

We ask that we all avoid discussing future plans and prices or any other discussion that could be construed as anti-competitive.

* Each month members meet on a conference bridge to discuss telco broadband marketing and product development issues. Approximately twice per year, non-members may join an "open" call to evaluate the value of the association.

If you are not a BMMA member, we invite you to become one and join us for this and every other BMMA monthly call. Just go to www.BMMA.us, download a membership application and send it in. We will do the rest to welcome you to this highly valuable organization.

Full Year Monthly Schedule

The BMMA holds monthly Hot Topic calls typically every 4th Tuesday at 2PM Central (3 PM Eastern, 12 PM Pacific).This date may fluctuate some months as a result of holidays, so be sure to check for updates.

* Currently around twice annually, approved non-members are welcome to join in the discussion as our guests in one open call in order to evaluate the value of BMMA. This is restricted to telco service providers and their vendors. To request an invitation to register, guests should contact Lisa LaBorde (262-893-4812).
 
NOTE: Topics are subject to change as issues arise or as members' priorities change.
No such thing as 'out-of-scope' support: 
Future leading technology service providers will expand from supporting their products to supporting their customers.
 
2013 Call Date  Hot Topic(s)  Call Type*
 January 22  Executives' Perspectives on Broadband in 2013
 Panelists: Frank Mona, Allconnect; Shane West, TDS Telecom
 Members only
 February 26  Customer Onboarding Process
 Eric Wolbach, Director Broadband Customer Experience, AT&T		  Members only
 March 26

 Churn / Retention
 Casey Thompson, Associate Manager Customer Service, TDS Telecom

  Open call 
 April 15 - 19
 Tampa, FL		  No call this month.
 ResearchFirst Broadband Services 2013 (April 15-17)
 BMMA Annual Meeting (April 18-19)

 

  -
 May 28

 Beyond PTS - No such thing as 'out-of-scope' support
 Future leading technology service providers will  expand from supporting their products to  supporting their customers.
 Frank Kouretas, VP - Products & Marketing, Radialpoint   Download bio & abstract

  Members only

 
 June  TBD   Members only
 July  TBD   Members only
 August  TBD   Members only
 September  TBD   Members only
 October  TBD   Members only
 November  TBD   Members only
 December  TBD   Members only
 
 
2012
Call Date 		Hot Topic(s) Call Type*
Dec 25, 2012  No call this month - Happy Holidays!  -
Nov 27  Customer Onboarding Process
 Provider panel: MTS Allstream, Telus and Windstream 		  Members only
Oct 23  Executives' Perspectives - postponed to Jan 2013  Members call
Sept 25 - 28
Biloxi, MS		 BMMA Fall Workshop
 Topics: WiFi Strategies, Broadband Usage, Broadband Marketing, NexGenHome, Next Gen Services, Benchmarking Report Readout		  Members only
August 28  Getting 100G to Primetime, and on a Path to 400G 
 Kevin Drury, Senior Director of Optical Product and Solutions Marketing, Alcatel-Lucent		  Open call - non members are welcome
July 24

 Churn
 Shahzad Chaudhry, Team Lead Loyalty and Retention, Bell Aliant

  Members call
June 26  Improving Customer Experience & Process Efficiences with Mobile Video
 Anthony Guglielmo, CEO Architect, ThruView		  Members call
May 22  Broadband Customer Experience Research Highlights
 Discussion leader: Ellis Hill, ResearchFirst, Inc. 		  Members call
April 24  Docsis 3.0 Update
 Discussion leader: Michael Gondar, Actiontec		  Members call
 March 19-20
 Las Vegas

- NO CALL THIS MONTH -
BMMA 2012 Annual Meeting
 1] Best in Class awards roundtables: Winners of the Best in Class Awards will review their programs
 2] Benchmarking report
 3] Roundtable: Analyzing the Market
 4] Roundtable: Retention & Loyalty 
 

 Members Annual Meeting

 Feb 28

  IPTV Applications
 Discussion leader: Richard Amizial, Mariner Partners		  Members call

 Jan 24
 2:00 - 3:30 CST

  Executives' Perspective on Broadband for 2012
 Executive Panel:
      Tom Cobb, Senior Director Broadband Strategy - AT&T 
      Greg Goodwin, VP Marketing - TELUS
      Brian Pratt, VP Business Development - Kindsight
      George Chamoun, SVP and Company Founder - Synacor		  Members call
 

2011
Call Date 		Hot Topic(s) Call Type*
 Dec  20, 2011  What SMBs are doing online, and how providers can profit
 Discussion leader: Andrew Kemp, Hostopia/Deluxe		 Open call - non-members welcome
 Nov 22
 Cincinnati Bell's Energy Initiative
 Discussion leader: Michael Bornstein, Cincinnati Bell
 Members call
 Oct 25  Anticipate & Optimize the Complete Customer Experience
 Discussion leader: Ben Geller, Alcatel-Lucent		 Members call
 Sept 14-16

BMMA Fall Workshop 
 - Cloud Computing   
 - Digital Home Evolution
 - Broadband Usage & Innovative Service Models
 - Video Services
 - Broadband Benchmarking Highlights

 Members Fall Workshop

 Aug 23


Web Threat Management & Filtering - Another Source of ‘Eyeballs’
Discussion Leader: Andrew Graydon, COO, Netsweeper

 Open call - non-members welcome
July 26  Monetizing Broadband: Who Should Pay?
 Discussion leader: Juan Vela, Calix		 Members call
June 28

 Microsoft's Acquisition of Skype: Implications for the Industry
 Discussion leader: Kate Baillie, TELUS

 Members call

 May

 
 Subscriber Applications Drive Revenue, Loyalty (new standards-compliant middleware unifies the development, deployment, management and optimization for multiple applications)

 Discussion leader: David Foote, Hitachi Communication Technologies America, Inc.

 Members call

Apr

 How Consumers Use Broadband
 Discussion leader: Ellis Hill, ResearchFirst

 Members call

March 7-8
Atlantic Beach, FL

 BMMA 2011 Annual Meeting
 1] Best in Class awards roundtables: Winners of the Best in Class Awards will review their programs
 2] Roundtable discussions
 -Premium Tech Support
 -Monetizing the Network via Capabilities & New Business Models

 Members Annual Meeting
Feb 22  Total Home Networking
 Discussion leaders: Janet Sczech and Tom Zanoli, GVTC		 Members call
Jan 25, 2011 Leadership Roundtable Discussion:
 What's hot for broadband in 2011?		 Open call - non-members welcome

 

2010
CallDate 		Hot Topic(s) Call Type*
Jan 26
Leadership Roundtable Discussion:
What's hot for broadband in 2010?
 Open call - non-memberswelcome
Feb 23 The competitive landscape: how BMMA member companies align / differentiate from an industry perspective Members call

March 1-2
Newport Beach, CA

BMMA Annual Meeting
1] Best in Class awards roundtables: Winners of the Best in Class Awards will review their programs
2] Customer service roundtable:sales/care, installation, repair, etc.

 Members Annual Meeting

Apr 20
(3rd Tues)

 1] Broadband attachment to new SMB orders
2] Roundtable on SMB and other broadband issues		 Members call
May 18
(3rd Tues)		 1] Home networking strategies; preparing for the future
2] Roundtable - IPV6 and other HSImarketing issues		 Open call - non-members welcome
June 22 Broadband usage issues Members call
July 27

Premium technical support - benefits and revenue potential

 Members call
Aug 24 LTE impact on the evolution of DSL and fiber services Open call - non-members welcome
Sept 16-17

BMMA Fall Workshop - Hosted by TDS Telecom
Topics:
1] Value added services
2] Customer care issues
3] Benchmarking report
4] Successful alternate marketingprograms

 Members Fall Workshop
Oct 26  Social Media Marketing Members call
Nov 16  Generating Additional Sales with Online Chat Members call
Dec 14, 2010  Web Tools for SMB Members call

 

2009
CallDate 		Hot Topic(s) Call Type*
Jan 27
Leadership Roundtable Discussion:
What's hot for broadband in 2009?
 Open call - non-memberswelcome
Feb 24 The connected home Members call
March 24 1] Non-pay disconnect policies
2] Broadband and the economic stimulus package		 Members call
Apr 27-28 BMMA Annual Meeting - Clearwater Beach, FL
1] Marketing usage-based services
2] Future broadband customer user experience		 Members Annual Meeting
May 26 2] WiFi's role today
2] Key learnings from the BMMA Annual Meeting		 Open call - non-members welcome
June 23 Quarterly broadband usage issues call Members call
July 28 The $4.7 Billion Broadband Stimulus Package Update –
Partnering is the Key to Success		 Members call
August 25 Real reasons for churn Open call - non-members welcome
Sep15-17 BMMA Fall Workshop - Hosted by Synacor in Buffalo
1]Opting out of email?A lookatWindows Live as an email solution.
2] What will it take to win satisfied customers from cable
(besides expensive compelling offers)?
3] Speed direction - how to overcome the speed challenge		 Members Fall Workshop
Oct 27 Revenue generating services (short, medium, long-term); increasing ARPU and VAS Members call
Nov 24 1] Upload speeds; 2] Broadband usage issues Members call
Dec 15

The technology horizon - future trendsand differentiation
TV everywhere - wireless broadband - more intelligent gateways

 Members call