Reports
7/22/11 - A draft of the BMMA Broadband Benchmarking report has been completed and sent to participating service provider companies. Nine member companies submitted data this round, which is excellent! It's not too late for additional companies to participate and get the full report. Contact Lisa LaBorde for details.
Benchmarking Report
The BMMA publishes a semi-annual benchmarking report, which includes broadband penetration, churn, and growth. The Benchmarking Committee regularly reviews and updates this criteria to keep it current and relevant. Participating companies receive a detailed copy of the report; highlights of the report are shared with the entire membership at our Annual Meeting and Fall Workshop. The BMMA acts as a clearing house, providing normalized and anonymous results to participating members.
Currently benchmarked criteria:
Total broadband penetration
Penetration by speed (low, medium, high and ultra high)
Penetration by technology (DSL, fiber, dry loop/naked DSL)
Controllable Churn
Non-Controllable Churn
% Non-Pay Disconnects
Other Reports
The BMMA performs impromptu surveys for its membership. Individual company information is disguised. Participating companies receive survey results. Examples include:
- 2010 Email tech support
- 2010 Fall workshop issues (VAS, customer care, marketing programs)
- 2010 Benchmarking needs
- 2009 Hot topics
- 2008 Non-pay disconnnects and churn
- 2008 Fall workshop (broadband usage, and Q2 results)
- 2008 Tech support
- 2008 Annual Meeting membership survey (speeds, optional services, enhanced services, self vs. professional install, primary competitors, primary vendors)
- 2007 DSL modems
